West Coast Drum Shop Store Policies

Shipping

We take the utmost care in packing, boxing, and shipping your products to you. Inevitably, shipping carriers will sometimes mishandle packages and cause damage. If you would like to add shipping insurance to your item, please contact us in advance, as it is not automatically included at during checkout.

If your shipment arrives damaged:

1. Please take photos of the damage to the box. Note: many boxes get punctured or torn during shipments, but more often than not, the instrument is fine. 
2. Open the box and snap photos of the item in the shipping box. 
3. If the item is damaged, please take photos of the areas in question, and send an email to us at westcoastdrumshop@gmail.com

Refunds/reimbursements will only occur after a claim has been fully processed by the shipping carrier. 

Miscalculations happen from time to time, and we reserve the right to contact customers if our shipping charges are wildly inaccurate from the correct amount, whether they are over or under. Please contact us for international shipping. We currently require many drum sets to be configured with flat-rate shipping, and all shipping prices (including free shipping) on drum sets are for domestic shipments only. If you would like an exact shipping quote, let us know in advance. Any drum set purchased with a flat rate or free shipping outside of the USA will be promptly refunded. 

West Coast Drum Shop is not responsible for shipping delays once the item has left our store. If your item is in transit and in the carrier's possession, we cannot file a lost/stolen claim until the shipping company admits fault. We prefer to ship with UPS, but it is a premium service and costs more than standard USPS shipping for most small items. Though not typical, your item could potentially be delayed an additional 7-14 business days past due by using USPS. Our default shipping method is USPS ground advantage and standard UPS ground. If you would like faster shipping, please contact us in advance. We will provide tracking numbers to you directly where applicable. If you do not receive a tracking number, please call or email us. 

West Coast Drum Shop is not responsible for lost or stolen packages. Special requests for dropoffs, drop-shipping, signature required, no signature required, and scheduling with the shipping company will need to be arranged by the customer in advance, and we cannot guarantee compliance by the shipping carrier. There are additional fees for residential, drop-ship, signature required, oversized packages, dimensional weight, and odd-sized packages. If your shipment falls into one or more of these categories, we will be reaching out to you to give an updated shipping quote. Shipping insurance does not cover lost or stolen packages once items are delivered. 

Returns

General Return Policy

• 14-Day Return Policy: We offer a 14-day return policy on most new online or in-store items. All items must meet the criteria below to qualify for a return, store credit, or refund.

Return Authorization

• Contact Us First: Please contact us to request a Return Authorization before returning any item. West Coast Drum Shop reserves the right to refuse any shipment sent without prior authorization.
• Time Frame: Return Authorizations may be issued within 14 days of receiving your purchase. Items should be returned within 14 days of receiving the Return Authorization.

Conditions for Returns

• Original Condition: Items must be returned in their original condition with all original packaging, receipts, paperwork, and product documentation (e.g., Certificate of Authenticity, owner's manual, warranty card, quick start guide, CDs, bags, etc.). Items should be free of stick marks, wear, and be in original selling condition.

Special Conditions

• New Items (excluding cymbals): Must be returned with packaging and sales receipt within 14 days of the purchase date for a full refund of the original tender type or store credit.
• New Cymbals: Must be returned within 7 days of the purchase date and are subject to a 10% restocking fee.
• Used Items: Returns are subject to up to a 25% restocking fee.
• Non-returnable Items: No returns on consignment items, layaway items, blow-out/clearance items, special orders, items involving trades, sticks, mallets, brushes, heads that exhibit use, and items where hygiene is an issue (e.g., earplugs).

Fees and Shipping Costs

• Transaction Fee: All returns are subject to a 4% restocking fee to cover the purchase transaction fee.
• Pre-Boxed Items: Manufacturer-boxed items (excluding drum sets) are subject to a $30.00 restocking fee per box upon return for inspection and repackaging. Drum sets have a flat $100.00 restocking fee for inspection and repackaging.
• Return Shipping: Return shipping costs are the responsibility of the buyer. This includes any customs duties, taxes, or tariffs on international returns.
• Nonrefundable Shipping Costs: Our Free Shipping promotion applies only with purchase. If you return your purchase, the outbound freight will be deducted from your refund. If you paid for outbound freight, it will not be refunded.
• Drop Shipping Fees: Products involving drop shipping from a manufacturer directly to a customer are subject to additional restocking fees, and there are no refunds on drop ship fees.

Refunds

• Processing: Refunds will be credited to the original payment source (Credit Card, PayPal, etc.) within one business day of receiving and inspecting your return. Most banks take 3-5 business days for refunds to appear in your account.
• Cash Refunds: Issued as a check and mailed to a physical address.

Limitations

• Return Limit: We allow a maximum of three returns/exchanges per customer per year. After three returns, West Coast Drum Shop reserves the right to deny future returns until further notice.
• Special Orders and Certain Items: We do not accept returns or issue refunds on Special/Custom Orders, Layaways, or any purchases involving Trade-ins or Store Credits. We also do not accept returns on Cymbal Box Sets, Hi-Hat Top Only cymbals, or Hi-Hat Bottom Only cymbals.
• Financed Orders: Orders purchased with financing from Affirm or Synchrony are not eligible for refund.
• Services and Labor: Non-refundable.

Event/Clinic Tickets

• No Refunds: No refunds on event/clinic tickets under any circumstances. Treat them like concert tickets, and plan accordingly. Due to the fast nature of our clinic and event sales, we cannot hold tickets without payment.
• Ticket Transfers: Tickets may be transferred to other individuals with advance notice on a case-by-case basis. All ticket transfers must be arranged by the ticket holder, who must notify the shop with the name and contact info of the transferee. The shop is not responsible for transferring or gifting tickets.

For any further inquiries or to request a Return Authorization, please contact us directly.

Layaway

We offer a 30-day layaway program at West Coast Drum Shop. All layaway items require a 25% deposit in-store. We will hold your product for 30 days from the initial deposit, and allow for payments to be made until the end of the 30 days. Layaway items must be paid in full before they leave the shop. No refunds will be issued on cancelled layaway items, or items that vastly exceed the 30 days. We will make reasonable attempts to contact you by phone or email with any layaways left unpaid. If we cannot reach you, we will release the product to other customers, and forfeit your deposit. 

Special Orders

     If we do not have something in stock that you're looking for, we offer a special order policy to get you the gear that you need. This can be as small as sticks and heads, and as large as a fully customized drum set. Special order ETAs vary greatly depending on the item and the manufacturer, so always feel free to check with us before you decide to place a special order. Special orders cannot be rushed, and updates to your special order are rare and infrequent. Once we place the special order, we will contact you as soon as it is in our warehouse, and received into our inventory management system. Special orders less than $1,000 must be paid in full, and in advance. Special orders greater than $1,000 require a 50% non-refundable deposit.

     No cancellations on special orders. Custom orders cannot be altered or changed once the special order has been sent to the manufacturer. Add-ons can be processed, but are treated as a new special order from the date they are created. Special orders will also require the buyer to pay any freight costs from the manufacturer to West Coast Drum Shop. This amount will be collected before or at the time of pickup or shipment. Note: if we are shipping your special order to you, you will be charged for both freight and shipping.

     West Coast Drum Drop will provide a reasonable ETA at the time of purchase, but can not be held responsible for any manufacturing delays. If your gear is taking longer than expected, please let us know and we will happily contact the manufacturer for you. Delays in manufacturing do not constitute a special order cancellation, and the special order must be seen through to the end. No refunds will be given on special order delays.

Consignment

Yes! We accept vintage and high-end drum sets on consignment at our shop. When your consigned item sells at West Coast Drum Shop, you will receive 67% of the net selling price, while we take care of the packing and shipping. We retain 30%, and the remaining amount covers processing fees. Additionally, we will list your item on our website and, if you choose, in our Reverb store. Once the item sells, we will mail you a check to your physical address or provide you with a trade credit equal to the selling amount.

Here are some important points to know about our consignment process at WCDS:

- All consigned items must be clean, showroom-ready, and fully functional, free from defects, cracks, broken parts, dirt, dust, tape residue, broken or useless drum heads, rust, etc.

- Typically, we consign rare, vintage, and high-end drum sets, and only very specific snares and cymbals

- WCDS reserves the right to determine eligibility for our consignment program.

- We will work with you to set a reasonable price range for your consigned item and strive to get you the best sale value. Due to space limitations, we usually advertise a 10% price reduction after the initial 30 days then continue to lower the price until it reaches the agreed-upon minimum or until it sells.

Other important considerations:

- Setting up a consignment takes time, so please consider making an appointment with us before bringing in your gear. We can still help you without an appointment, but please know must attend to our buying customers during our store hours and you will likely have to wait.

- Expect to fill out necessary paperwork and tax forms.

- All consigned items and property owners must be physically present in the store to participate in our consignment program; no consignments by mail are accepted.

- You can choose to opt into our Reverb program to expose your gear to a wider audience. However, additional fees may affect your payout percentage.

Also, consignment checks are written and mailed by the end of the month of sale, before the 21st of each month. If your item sells after the 21st, your check will be mailed at the end of the following month.

If you need instant payment or want to trade for another item of greater value, feel free to contact the store via phone or email with any additional questions.

Privacy

Personal information collected at the time of check-out may include Name, Address, Email, and Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order, or for general marketing for our company only. We will never sell or give your personal information to a third party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else, feel free to contact us. 

Note: Personal items left at West Coast Drum Shop for more than two months are considered abandoned. This includes outstanding repair drum products, glasses, and other belongings. We will make a reasonable attempt to contact you.