West Coast Drum Shop Store Policies
ShippingWe take the utmost care in packing, boxing and shipping your products to you. We insist on using shipping insurance wherever possible in order to make sure you get covered in case your items are damaged during shipping. Worldwide shipping is calculated at check-out for all items except drum sets. We currently require many drum sets to be configured with flat rate shipping, and all shipping prices (including free shipping) on drum sets is for domestic shipments only. If you need shipping outside of the USA on a drum set, please contact us directly for a shipping quote. Any drum set purchased with flat rate or free shipping outside of the USA will be promptly refunded.
ReturnsAll new items (excluding cymbals) must be returned with packaging and sales receipt within 14 days of the purchase date for a full refund of the original tender type, or store credit. Cash refunds will be issued as a check and mailed to a physical address. New cymbals must be returned within 7 days of the purchase date and are subject to a 10% restocking fee. No returns on consignment items. No returns on special orders. Used item returns are subject to up to a 25% restocking fee. Services and labor are non-refundable. All wcdrumshop.com order refunds will require that the buyer pays return shipping. Online orders are subject to the same policies listed above.
No refunds on event/clinic tickets. Tickets may be transferred with advance notice on a case-by-case basis.
PrivacyPersonal information collected at time of check-out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.
Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.
If you have any questions regarding the information collected or anything else feel free to contact us.