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Shipping We take the utmost care in packing, boxing, and shipping your products to you. Inevitably, shipping carriers will sometimes mishandle packages and cause damage. If you would like to add shipping insurance to your item, please contact us in advance, as it is not automatically included at during checkout. If your shipment arrives damaged: Please take photos of the damage to the box. Note: many boxes get punctured or torn during shipments, but more often than not, the instrument is fine. Open the box and snap photos of the item in the shipping box. If the item is damaged, please take photos of the areas in question, and send an email to us at Refunds/reimbursements will only occur after a claim has been fully processed by the shipping carrier. Miscalculations happen from time to time, and we reserve the right to contact customers if our shipping charges are wildly inaccurate from the correct amount, whether they are over or under. Please contact us for international shipping. We currently require many drum sets to be configured with flat-rate shipping, and all shipping prices (including free shipping) on drum sets are for domestic shipments only. If you would like an exact shipping quote, let us know in advance. Any drum set purchased with a flat rate or free shipping outside of the USA will be promptly refunded. West Coast Drum Shop is not responsible for shipping delays once the item has left our store. If your item is in transit and in the carrier's possession, we cannot file a lost/stolen claim until the shipping company admits fault. We prefer to ship with UPS, but it is a premium service and costs more than standard USPS shipping for most small items. Though not typical, your item could potentially be delayed an additional 7-14 business days past due by using USPS. Our default shipping method is USPS ground advantage and standard UPS ground. If you would like faster shipping, please contact us in advance. We will provide tracking numbers to you directly where applicable. If you do not receive a tracking number, please call or email us. West Coast Drum Shop is not responsible for lost or stolen packages. Special requests for dropoffs, drop-shipping, signature required, no signature required, and scheduling with the shipping company will need to be arranged by the customer in advance, and we cannot guarantee compliance by the shipping carrier. There are additional fees for residential, drop-ship, signature required, oversized packages, dimensional weight, and odd-sized packages. If your shipment falls into one or more of these categories, we will be reaching out to you to give an updated shipping quote. Shipping insurance does not cover lost or stolen packages once items are delivered. Returns We offer a 14-day return policy on most new items bought online or in-store. We reserve the right to refuse a return, issue a store credit, and charge restocking fees on items that do not meet the criteria listed below, and are outside of our normal return policy. All new items (excluding cymbals) must be returned with packaging and sales receipt within 14 days of the purchase date for a full refund of the original tender type, or store credit. Cash refunds will be issued as a check and mailed to a physical address. New cymbals must be returned within 7 days of the purchase date and are subject to a 10% restocking fee. All items returned must require original packaging, and sales receipt and should be free of stick marks, wear, and be in original selling condition. No returns on consignment items. No returns on layaway items. No returns on blow-out/clearance items. No returns on special orders. No returns on items where trades are involved. No returns on sticks, mallets, brushes, and heads that exhibit use. Used item returns are subject to up to a 25% restocking fee. Services and labor are non-refundable. All order returns will require that the buyer pay return shipping, and the original outbound shipping cost, whether the sale had free shipping or not on the original sale. Online orders are subject to the same policies listed above. We will honor three returns per year, per customer. Anything above that will be deemed excessive, and we will not allow returns for the rest of the year. Note: no refunds on event/clinic tickets under any circumstances. Treat them like concert tickets, and plan accordingly. Due to the nature of how fast some of our clinics and events sell, we can not hold tickets without payment. Tickets may be transferred to other individuals with advance notice on a case-by-case basis. Privacy Personal information collected at the time of check-out may include Name, Address, Email, and Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order, or for general marketing for our company only. We will never sell or give your personal information to a third party. Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. If you have any questions regarding the information collected or anything else, feel free to contact us.