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Shipping Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact us directly. Returns All new items (excluding cymbals) must be returned with packaging and sales receipt within 14 days of the purchase date for a full refund of the original tender type, or store credit. Cash refunds will be issued as a check and mailed to a physical address. New cymbals must be returned within 7 days of the purchase date and are subject to a 10% restocking fee. No returns on consignment items. Used item returns are subject to up to a 25% restocking fee. Services and labor are non-refundable. All order refunds will require that the buyer pays return shipping. Online orders are subject to the same policies listed above. Privacy Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party. Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. If you have any questions regarding the information collected or anything else feel free to contact us.